Returns

Orders can be returned within 60 days from the date of delivery. To qualify for a refund, returned items must be in their original condition with no evidence of wear-and-tear. All accessories included in the original order must also be returned. (For example, our rangefinder comes with a hard cover case, lanyard, clip, ball marker, sticker, charging cord, etc.) Easy return allows you to return your item without being charged a shipping fee.  If declined at the time of purchase, the shipping fee will be deducted from your refund total.

All returns are inspected once we receive them. This process can take up to 5-7 business days. For orders over $150, a $10 restocking fee will be deducted from your refund amount. For orders less than $150, a $7 restocking fee will be deducted from your refund amount. If your return does not pass inspection and additional amount will be deducted from your refund.

For orders placed through our website, you can go to the return portal on our website to request a return label.  Once the return request is processed, you will get a return label and instructions emailed to you. 

*For international orders, you are responsible for shipping the returned item(s) back to us as we do not have the ability to generate international return labels.

Once we’ve inspected your returned item, your refund will be processed and returned to the card used for purchase. This may take up to 5-7 business days.

To initiate a return please fill out the form at the bottom of this page.

Exchanges

If you would like to exchange your product for a different color, you must exchange it within 15 days from the date you receive your order and it must be in the original packaging.

To qualify for an exchange other than a color change, returned items must be in their original working condition with no evidence of wear-and-tear and purchased on the Pinned Golf website. You are able to request a return label on the return portal under warranty claim.

Unauthorized 3rd party vendors null and void the warranty. For any exchange or return an order number or proof of purchase is needed. All accessories included in the original order must also be returned.  Return shipping cost will be incurred.   

All exchanges are inspected upon receipt. This process may take 5-7 business days to complete. If your returned product does not pass inspection, your exchange will be treated like a return.

To initiate an exchange, please fill out the form below.  An email will be sent with the shipping address.

Once your return is inspected and approved, your new item will be shipped.

To initiate an exchange please fill out the form at the bottom of this page.

Didn't order directly through our site?

If you purchased a Pinned Golf product from a retailer, please contact them directly for a return/refund. If you need to file a warranty claim, you would email support@pinnedgolf.com with the request. Proof of purchase or receipt will be required to begin the process. If proof of purchase can not be confirmed, there then can be no warranty claim. Unauthorized 3rd party vendors null and void our warranty.

Shipping

We offer a few domestic and international shipping options based on your budget and how badly you want to get dialed in.

Orders are typically fulfilled and shipped Monday through Friday within 36 hours of being placed. (Orders placed before 1 p.m. EST will be processed the same day. Orders placed after 1 p.m. EST will be processed the next business day.) Once the order has been picked up by the carrier, standard shipping takes 5-7 business days. Tracking will be emailed once carrier has picked up package.

Our fulfillment centers are closed on weekends and all major U.S. holidays. Please keep this in mind when selecting your shipping option.

While we do our best to fulfill and ship your orders within 36 hours Monday through Friday, sometimes delays occur during shipping because of invalid shipping addresses, weather, technical difficulties or Customs. Please note the customer is responsible for any duty & taxes associated with their order.

A $15 shipping surcharge on domestic orders applies to purchases shipped outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands and Palau.

Orders outside of the contiguous United States and international orders will take an additional 15 – 20 days for delivery.

If your package hasn’t arrived within the estimated timeframe, we suggest you do the following:

• Check the tracking information to see if it has been delivered. If it has been delivered and you didn’t receive it, check with your neighbors, family members, mailroom, etc. Sometimes deliveries are mistakenly delivered to a neighbor or buried in a mailroom.
• Contact your local post office for additional information. UPS and FedEx sometimes partner with local postal service to make the final deliveries. In this case, your tracking information will indicate a transfer to the local post office.
• Pinned Golf is not responsible for any lost or stolen packages. Please contact the carrier for more info and to file a claim.