Say hello to your new personal caddie.
Your game, upgraded.
Before you play.
Everything you need to know.
Can I turn slope on and off?
Yes, The Prism+ golf rangefinder comes with a slope switch that allows you to turn the slope on and off. This means that our golf rangefinder is completely USGA tournament legal.
How do I know it's fully charged?
One 45 minute charge when you receive it and you will be good for the entire season! When fully charged, the green light will be lit.
Can I use any USB-C charger?
Please use the USB-C charging cord that comes with your Prism+.
How do I use my rangefinder?
Please head over to our tutorial section to learn how to use your device.
Should I register my device?
You do not have to but it is strongly encouraged to register your device once you have received it.
What is the typical shipping time?
Orders are typically fulfilled within 24 hours of being received and on the mail truck shortly after that. From there it takes the carrier 5-7 business days to get it to your doorsteps.
What’s up with International shipping?
International shipping typically takes 10-14 business days. The customer is responsible for paying any duty/taxes that are associated with the order.
We take responsibility for the shipping costs associated with returning incorrect or defective items only. All other shipping costs associated with the returns or exchange of items is considered the responsibility of the customer.
Is there a warranty on The Caddie?
The Caddie comes with a 1-year limited manufacturer warranty that covers defects in materials and workmanship under normal use.
✅ What’s Covered:
Internal electronics
GPS functionality
Battery performance
Buttons and outer casing (excluding screen)
❌ What’s Not Covered:
Screen damage (including cracks, scratches, or impact-related issues)
Damage due to misuse, drops, or unauthorized repairs
Water damage or exposure beyond rated specifications
Normal wear and tear
Do you have a phone number I can call?
We do all of our customer interaction over email. If you're experiencing an issue, please email us at support@pinnedgolf.com