Frequently Asked Questions
Do I need to download the course before my round?
Yes. The Caddie works 100% offline, due to the user downloading the course map on Wi-Fi before heading to the course. Once you’ve downloaded a course, it will stay saved on your Caddie forever.
How do I adjust the brightness?
- If you’re on the home screen, click the more icon. Scroll down to the settings and you’ll see an adjust brightness toggle bar.
- If you’re in a game, click the in game menu in the top left and slide the brightness scale to the brightness you'd like.
- We also released an anti-glare screen protector that dramatically help with the screen brightness. You can buy one here!
How do I update my software version?
- Connect Caddie to Wifi
- Automatic Update Prompt
- If your device is on an older version, you’ll see a pop-up with instructions to update. Follow the steps shown (or skip to the next step for more details).
3. No Prompt? Let’s do it manually
- Go to the home screen
- Tap the More tab in the bottom right corner (Insert Icon)
- Look for “ Check for Software Update” button as shown below
- This screen will also show the current version of your device
- If you’re not seeing this, click here: Unlocking Caddie update #2
How often is course data updated?
Our team regularly updates our course library to reflect new layouts, renovations, and GPS enhancements. Updates are downloaded whenever you connect to Wi-Fi, keeping your data fresh.
What should I do if a course map looks outdated or incorrect?
If you notice that a hole layout, yardage, or course detail looks off or outdated, please click here to learn how to get this updated.
Is The Caddie waterproof or weather-resistant?
Yes — The Caddie is built to handle the elements with a rugged, weather-resistant design. Whether you’re playing in heat, wind, or light rain, it’s ready to go.
What should I do if the GPS seems off or slow to load?
Make sure you’re standing outside with a clear view of the sky. If the issue persists, please restart your device.
Instruction Manuals
Looking for more help? Read through our digital instruction manuals.
Tutorial Videos
A few videos showing how to get the most out of your Caddie.